Careers

Benefits of working at Restons:

 



Our Company:

 



Current vacancies:

Case Manager


Location: Warrington
Type: Permanent
Salary: £22,000


Want to work in a contact centre with a difference?

Working as a case manager might be what you’re looking for. You will be working for an award-winning and market leading organisation focused on debt collection, who have been established for over 30 years, have grown rapidly over the last 4 years and look set to continue in their growth having achieved outstanding results.

Underpinning our business, indeed everything we do, is the set of values and behaviours which guide us.

· Attainment of excellence – ‘good enough’ is not good enough

· Outstanding teamwork

· Trusted relationships with our clients and 3rd parties

· Creativity & enterprise

 

Our case managers are the hub of our business, managing their own caseload of accounts and taking ownership for successful collection outcomes. With a combination of both inbound and outbound calls, you will be dealing with account holders whose own aims and outcomes are often diametrically opposed to that of our clients, so you’ll need strength of character and resilience. The accounts that we manage are generally those where there has been no payment at all for significant periods and in the vast majority we are dealing with account holders who won’t pay rather than those who can’t. So your excellent analytical, influencing, negotiating and communication skills are essential in obtaining the best solution for all parties – an appropriate repayment arrangement based upon an account holder’s circumstances. In addition, you’ll need a keen eye for detail along with a confidence to challenge and question and a clear telephone manner.

 

With a thorough training programme, we’ll develop your existing skills to ensure that you become:


· Fully conversant with the legal process involved in debt recovery

· Confident in investigation and problem solving on your accounts

· Empathetic yet firm in negotiation

You’ll be joining a progressive company with a supportive leadership team along-side your colleagues who are knowledgeable, well trained and confident. We’ve developed our employment offer to include: 

    · Starting salary of £22,000

    · Bonus scheme

    · 25 days holidays plus 8 statutory bank holidays

    · Bupa Healthcare

    · Pension

    · Progression and career opportunities

    · Continued training, development and support

    · A fun and vibrant office with great facilities 

    Ideally if you have a background in debt recovery, negotiation, sales or finance we’d like to hear from you. We’re particularly interested if you are:

    · A self-starter who is keen to learn

    · Someone who takes pride in their work

    · An individual who can demonstrate conversational telephone techniques and has an active listening approach

    Of course, we have a few things we insist upon; such as a grade A* to C in both Maths and English GCSEs or equivalent, an enhanced DBS check and a clear credit record.


    We are within walking distance of Warrington Bank Quay and Warrington Central train stations.

    Our offices are in Centre Park near Warrington town centre so we have fantastic bus routes to and from the park.

    We’re just around the corner from Golden Square shopping centre!


    Our address is:

    800 Mandarin Court
    Centre Park
    Warrington
    Cheshire
    WA1 1GG

    Picture of building
    Golden Gates

    Our employees are our best asset and by working together we believe we have an excellent relationship in all areas of the company.

    We listen to our employees, we encourage suggestions and feedback through our Suggestions Committee meetings which we hold every 6 weeks.

    Both employees and management alike are hardworking and committed to the success of the company. As a result we provide a breakout areas to allow everyone “down time” in which to relax, play pool, darts or on the Playstation.

    Picture of breakout Area
    Our employees say:
    Restons really cares about the happiness and wellbeing of their staff. With a well-equipped breakout area, breakfast club, social events, etc. I don’t think I’ve ever worked at another company that provides the same level of social interaction and staff engagement that goes on here
    Financial Benefits

    Financial


    Contributory pension scheme - We encourage our employees to join the contributory pension scheme provided by Standard Life

    Excellent pay

    Bonus scheme which is payable in June and December once KPI’s are met. Further details will be provided on induction

    Child care vouchers. We can arrange through a salary sacrifice scheme up to the amount of £243 per month, this gives you the chance to take advantage of the tax and national insurance savings

    Work-Life Benefits

    Work-Life balance


    A working week from Monday to Friday with no weekends.

    We provide a generous holiday entitlement of 25 days annual holiday plus bank holidays

    Employee Assistance Programme (EAP) including Occupational Health is provided to help you deal with all aspects of life. The support can include counselling via telephone and face to face. It is confidential and available to you 24 hours per day, 7 days a week. If you are absent from work due to illness or injury we provide Occupational Health Services to help you back to work.


     

    Training Benefits

    Training


    With a purpose built training room providing all facilities we run excellent training programmes on induction and throughout the year.

    Health and Wellbeing Benefits

    Health and Wellbeing


    We care about our employee’s health and wellbeing, as well as having the Employee Assistance Programme, we also offer BUPA cover and a Cycle to work scheme.

    Every two weeks we provide fresh fruit for everyone, and each day in the breakout area we run a breakfast club which includes toast and a mixture of jams along with a choice of cereal.

    • Unrivalled in-house training and continuous education
    • 4 - 8 weeks depending on role
    Our employees say:
    The training program is comprehensive and very supportive, the trainers have a unique way of creating a fun working environment and making a serious and complex set of information easy to pick up and exciting.
    It is the best training system I’ve been a part of, it makes coming to work a pleasure!
    I have really enjoyed the training it’s unlike any job I have had before, there is so much support from day one, and I was made to feel so welcome. The training was fun and interactive; it allows me to step outside of my comfort zone. All of the trainers are so lovely and friendly; they just genuinely want you to do well. I have loved the first few months here at Restons and I look forward to the future.

     

    Picture of training room
    Our employees say:
    I have been at Restons for nearly two and a half years now, during that time I’ve learned a lot about the legal system and how debt collection is managed. Initially I was a bit unsure about companies that handle debt collection, but after seeing first-hand the way that the case managers at Restons treat people as individuals, taking their personal circumstances and affordability of repayments into consideration, any concerns I had were quickly alleviated.

    My day to day role is fast paced and varied which can be a little stressful at times but with approachable, supportive colleagues I never really feel like I’m struggling or out of my depth. Restons really cares about the happiness and wellbeing of their staff, with a well-equipped breakout area, breakfast club, social events, etc. I don’t think I’ve ever worked at another company that provides the same level of social interaction and staff engagement that goes on here.

    Senior Developer
    I have been employed by Restons for just over a year now. I originally applied for an Administrative Assistant role, however during my training period I was promoted to a Team Leader Assistant. I worked within this role for a month and gained a lot of experience corresponding directly with our Clients. During my time as a Team Leader Assistant, Restons recognised my skill set within letter writing and as such, I was moved to the Correspondence department. Here, I worked as a Correspondence Assistant before recently being promoted to a Correspondence Case Manager. I now manage my own worklist and correspond with our Customers on a day to day basis.

    Restons ensure that they invest their time in their employees and recognise the potential of each individual. At Restons, we have monthly social events, birthday meals and collections for charities/birthdays/weddings. This allows individuals from different departments to interact and get to know each other. I thoroughly enjoy working at Restons and look forward to what the future holds.

    Case Manager – Correspondence

    • Attainment of excellence – ‘good enough’ is not good enough;
    • Outstanding teamwork;
    • Trusted relationships with our clients and 3rd parties;
    • Creativity & enterprise.

    Our interview process can last about 20 minutes for Part 1 and 1.5 hours for Part 2.

    Part 1:

    This is a telephone interview (Depending on the position you have applied for). This usually lasts around 20 minutes and is a discussion covering your CV, experience and general information as required.


    Part 2:

    This is a face to face interview along with competency tests.

    These tests come in a variety of forms and help us access your suitability for a particular role. Following the tests we conduct a face to face interview which gives us the opportunity to get to know you better and also gives you the opportunity to see if we are the right fit for you.






    We also occasionally run recruitment days where we hold group assessments and individual interviews.