Restons is a leading provider of debt litigation & debt recovery services, working with some of the biggest names in the financial industry. We are looking to recruit driven individuals to become a part of our growing business.

Our Case Managers are the first point of contact for customers. Whether that be by telephone, correspondence, or live-chat, you will play an essential part in ensuring that outstanding debts owed to our clients are collected fairly and professionally.

We are looking for both part-time and full-time Case Managers to join our exciting team.

Key Responsibilities

• Management of case files, ensuring file progression and offering customer support
• Negotiating repayment terms or settlement options
• Responsible for managing our portfolio, with a focus on fair customer outcomes
• Making challenging decisions; escalating and monitoring cases through the legal process

The Ideal Candidate

Prior experience of working in the debt recovery industry or a contact centre would be beneficial

• Being an active listener with excellent communication skills and having a clear telephone manner are essential skills. Alternatively, someone with experience of writing concise, customer focused correspondence
• Confident in decision-making
• Have the ability to set priorities and work under own initiative
• Self-motivated, enthusiastic and conscientious

37.5 hours working week over 2 shift patterns (for full-time employees, part-time hours TBD):

• Week 1  Mon - Thurs 08:00 - 16:30 | Fri - 08:00 - 16:00
• Week 2 Mon - Thurs 09:30 - 18:00 | Fri 09:00 - 17:00

If interested, please send your CV to hr@restons.co.uk